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Go to the shopFrequently asked questions
Our Frequently Asked Questions (FAQ) section is designed to provide you with quick and easy answers to the most common inquiries. Whether you're looking for information about shipping, returns, payment options, or product details, you'll find the answers here. If you have a question that isn’t covered in this section, feel free to reach out to our customer service team for personalized assistance.
1. What is the return policy?
We offer a 30-day return policy on most of our products. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Please ensure the item is in its original condition and packaging.
Please note: Items that include custom work or personalization are not eligible for returns or exchanges. For more details, visit our Returns & Exchanges page.
Please note: Items that include custom work or personalization are not eligible for returns or exchanges. For more details, visit our Returns & Exchanges page.
2. How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout. International shipping times may vary depending on the destination. You can track your order with the tracking number provided in your shipping confirmation email.
3. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary based on location. You can see the available options and pricing during checkout. Please note that international orders may be subject to customs duties and taxes.
4. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website. If you haven't received your tracking information, please contact our customer support team.
5. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For more information on payment options, visit our Payment Methods page.
6. How do I care for my product?
Each product comes with specific care instructions to ensure its longevity. Please refer to the care label attached to your product or visit our Care Instructions page for more details.
7. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as quickly as possible. Please provide your order number and a description of the issue.
8. Can I cancel or modify my order?
Orders can be canceled or modified within a short window after being placed. If you need to make changes, please contact our customer support team as soon as possible. Once an order has been processed, it cannot be changed or canceled.
